I believe I am a fit for this role for two reasons.
Upbringing - I immigrated to Japan from Taiwan when I was 3, and lived there for over 16 years. I studied English at international schools, spoke Mandarin at home, and worked with Japanese people. I lived in and understand the country and its people, especially the Millennials, from both insider and outsider's perspectives. For example, I know that older Japanese people place higher value on the quality of service, while the Millennials care more about the experience and the price. Localization is important, but so is standardization. I want to help Uber strike the right balance.
Experience - After dropping out of school, I worked in retail for a year. In Japan, no one is really in "customer service," but at the same time, everyone is. People care about the quality of service that they receive and provide, almost as much as the product itself. This is why Omotenashi, which is the Japanese art of hospitality, so important. I was taught that to provide extraordinary service, we had to go beyond what customers expected, and deliver that before they expect it. We put rain covers on shopping bags, face cover (for makeup protection) in fitting rooms, and offer to carry or temporarily hold on to large luggages while they shop. Omotenashi is why there are two different types of ratings for cab drivers in Japan; why there are black cabs, which are driven by drivers who earn the highest ratings; and why the doors are automatic. Having practiced this for an entire year has prepared me to be the perfect candidate for this position because Uber and Omotenashi has mutual traits - ride for users when they want it, where they want it, only a few taps away.